What do you need?
A pre-franked label
Create your label via the app, pay straightaway, print it and stick it on your package so that it’s visible and isn’t folded over a corner or edge.
Please note that it is essential that, on tube-shaped parcels, the barcode is placed lengthwise.
Protect the label against moisture by covering it with transparent film.
What’s the allowed weight and size?
A parcel can weight up to a maximum of 30 kg (any parcel heavier than 30kg will be refused).
The following sizes are allowed:
- The minimum size is 145 mm x 112 mm
- The longest side cannot exceed 1.5 m
- The total surface of a parcel cannot exceed 3 metres (1 x length + 2 x width + 2 x height = a maximum of 3 m)
Anything you send will be automatically considered a parcel if it exceeds at least one of the following dimensions: width of 230 mm, length of 350 mm, height of 30 mm, or weight of 2 kg.
Which documents should be sent together with EU shipments?
In the European union in general, you don't need to have customs documents.
There are a few exceptions zones in the European union which request customs documents (CN23-invoice).
The list of the exception zone is here below:
- Denmark: Faroe Islands, Greenland
- Deutschland: Helgoland, Büsingen
- Spain: Ceuta, Melilla, Canary Islands, Gibraltar, Andorra
- France: Overseas territory known as DOM, COM and TAAF
- DOM - « Overseas department » : Guadeloupe, Martinique, French Guiana, Réunion, Mayotte
- COM - « Overseas collectivity »: French Polynesia, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, Wallis and Futuna
- TAAF - « French Southern and Antarctic Lands »: Kerguelen Islands, St. Paul et Amsterdam Islands, Crozet Islands, Adélie Land, Scattered Islands
- Italy: Livigno, Campione d'Italia, Lake Lugano, San Marino (Sovereign state), Vatican city
- United Kingdom: Channel Islands
- Finland: Aland Islands
- Greece: Mount Athos (Sovereign state)
- Chypre: Turkish side