What do you need?

Sturdy packaging

Use sturdy packaging/boxes for your parcels. If you don’t have any, please request our packaging (nl) from your Post Office or your Post Point. You can also order this packaging online (nl).

A pre-franked label

Create your label via the app, pay straightaway, print it and stick it on your package so that it’s visible and isn’t folded over a corner or edge.

Please note that it is essential that, on tube-shaped parcels, the barcode is placed lengthwise.

Protect the label against moisture by covering it with transparent film.

What’s the allowed weight and size?

A parcel can weight up to a maximum of 30 kg (any parcel heavier than 30kg will be refused).

The following sizes are allowed:

  • The minimum size is 145 mm x 112 mm
  • The longest side cannot exceed 1.5 m
  • The total surface of a parcel cannot exceed 3 metres (1 x length + 2 x width + 2 x height = a maximum of 3 m)

Anything you send will be automatically considered a parcel if it exceeds at least one of the following dimensions: width of 230 mm, length of 350 mm, height of 30 mm, or weight of 2 kg.

Which documents should be sent together with EU shipments?

In the European union in general, you don't need to have customs documents.
There are a few exceptions zones in the European union which request customs documents (CN23-invoice).

The list of the exception zone is here below:

  • Denmark: Faroe Islands, Greenland
  • Deutschland: Helgoland, Büsingen
  • Spain: Ceuta, Melilla, Canary Islands, Gibraltar, Andorra
  • France: Overseas territory known as DOM, COM and TAAF
    • DOM - « Overseas department » : Guadeloupe, Martinique, French Guiana, Réunion, Mayotte
    • COM - « Overseas collectivity »: French Polynesia, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, Wallis and Futuna
    • TAAF - « French Southern and Antarctic Lands »: Kerguelen Islands, St. Paul et Amsterdam Islands, Crozet Islands, Adélie Land, Scattered Islands
  • Italy: Livigno, Campione d'Italia, Lake Lugano, San Marino (Sovereign state), Vatican city
  • United Kingdom: Channel Islands
  • Finland: Aland Islands
  • Greece: Mount Athos (Sovereign state)
  • Chypre: Turkish side

You wish to have more information: please consult the file here
Please find here the customs document